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Customer Service Rep

Company Name:
Henry Ford Health System - HFHS
Our health system thrives on teamwork, and we know our employees achieve the greatest results when they are working together for a common goal - to provide care for our patients. If you enjoy working in a collaborative environment then we have a job for you!
Henry Ford Health System is one of the country''s largest health care systems and a national leader in clinical care, research and education. Our system includes the 1,200-member Henry Ford Medical Group, six hospitals, Health Alliance Plan, 32 primary care centers and many other health-related entities throughout Southeast Michigan. Founded in 1915 by auto pioneer Henry Ford, we continue to be committed to improving the health and well-being of a diverse Michigan community. In 2009 alone, Henry Ford Health System provided more than $173 million in uncompensated care. Henry Ford also is a major economic driver in Michigan and employs more than 23,000. Our health system is led by CEO Nancy Schlichting.
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Greets and direct patients in a friendly and efficient manner
Investigates and resolve patient inquires concerning merchandise, service, or billing in person or over the phone
Complete and record sales transactions accurately
Flexibility that enables one to handle multiple tasks simultaneously and accurately
Accurately and legibly records patient information, and appointments for eye exams
Supports management and sales team
Handles each phone call as an opportunity to do business, giving the patient reasons to choose Henry Ford OptimEyes as their eye care provider.
EDUCATION AND EXPERIENCE:
High School Diploma or GED (accredited by the Department of Education) required
Must be willing to work a rotating schedule including evenings and weekends
Previous optical experience preferred
Previous retail, customer service, or hospitality experience highly desirable
American Board of Opticianry Certification (ABOC) or National Contact Lens Examiners Certification (NCLEC) preferred
Completion of all required training courses as dictated by Henry Ford OptimEyes.
Henry Ford Health System is committed to the hiring, advancement and fair treatment of all individuals without regard to race, color, national origin, sex, sexual orientation, age, disability, religion, weight/height, marital status, familial status, veteran status or any other characteristic protected by law.
Date: 2014-03-21
Country: US
State: MI
City: Southgate
Postal Code: 48195
Category: Administrative Clerical
Job Type: Full-Time with Full-Time Benefits (32+ Hours)

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